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Saturday, March 13, 2010

Gotta luv PAYPAL!

I’m just sitting here, planning tomorrow’s menu for our St. Paddy’s Day Dinner and I decide to check my Paypal account.

Well - as you know - my email addy is “newer” and I know that I changed my email addy with Paypal immediately after switching IP’s - BUT - of course - I can’t log into my account.

About 45 minutes later - I am still trying. Everything is not working. So I call them. Long distance at my expense. And don’t I get a freakin’ tape? Thank you for calling……….your call may be monitored……..and so that…….may we please have the last four digits……..and to be sure to transfer you to the right representative……..WELL - THAT TOOK A GOOD 20 MINUTES! Did you ever try to talk to a recording with a one-track mind? The recording asks you to state what you are calling about and it rattles off a list of topics (slowly too, may I add) and as you repeat the topic - the recording keeps on going and going and you are holding the phone and now screaming the name of the topic into the receiver while it still rattles on and on and on…………It’s worse than the old LP’s on the HiFi stereo with the needle that skipped!

And this Tokyo-Rose witch is so happy that you want to jump through the phone and wring her neck! And you want to video tape it and put it on You Tube for all to see!

I swear these recordings are made by Mary Poppins School of High Flyers drop-outs! Too many spoonfuls of sugar……..

By the time you get a representative (THAT DOES NOT SPEAK ENGLISH YET!) you are fit to be tied! But look at it this way - I’ve had a pretty calm week - nothing ruffled my feathers - so I guess a good rise in my blood pressure over this whole fiasco is okay. Yeah - right…..it’s beyond stroke level!

So non-English speaking representative #1 walked me thru steps A, B, C, D - and believe me - NOT in that order which took an additional 20 minutes. It was quite apparent that she did not know the proper procedure. WHAT PART OF “THAT IS MY OLD EMAIL ADDRESS AND I CANNOT RECEIVE YOUR EMAIL TO VERIFY ANYTHING” DON’T YOU GET??????? So with this rep - I think I got about a dozen or so emails to an email address I no longer have and cannot access. FINALLY - the last brain cell that this rep has kicks in to overdrive and she now understands what I have been trying to say. Ta-daaaaa! I am going to get a phone call, type in a 4-digit code and then get an email at my new addy and I will be all set. Just hit the “CONTINUE” after the recording from the phone call tells me to. What “continue” button? There’s no such word on my screen! Oh well. Doo-doo happens. Open my mailbox -

I received 2 emails - taking me right back to where I was and not having a password to use. Don’t ask me what they did with my original password ‘cause sure as heck, I don’t know.

Call back. Once again at my expense. Okay - I know the routine and I know what to say to shut Toyko-Rose up and move this thing along. Ha, ha, ha. Tokyo-Rose had even more to say. Repeat the name of the topic - repeatedly - and clearly - and it still won’t work. They are out to get me.

Finally - representative #2. She spoke English - that was a plus. Another whose bread was half-baked. She didn’t have a clue. And that is no lie. Knock, knock - is anyone home??? I tell her to walk me through the process again. We weren’t getting anywhere so I thought that would be best. BIG MISTAKE. She insisted I do something on the wrong screen - and I just couldn’t get through to her that it wasn’t the right screen. (Which one of us works for Paypal????) FINALLY - I am going to hit the button, get my 4-digit code, wait for my call and I can then finally access my account.

NOT!

I now have a screen telling me that I am being denied access to my account because there have been too many tries. ????? So I ask rep #2 about this. Oh - excuse me - did I say rep #2? I meant Miss Totally Clueless. I was so frustrated by this time that I told her she better get someone on the phone now so that I can get into my account. She tried to say something and I just went over her head - I’ve had it. So I sit and stew on hold for 10 minutes.

Enter #3 - a supposed “supervisor” - and I am not a happy camper.

Did I say I wasn’t a happy camper? HA! That is putting it mildly. I am so pissed I am ready to kill! This witch tells me that I have been banned from my account for a month! Once you make several attempts and you are not successful - your banned from your account for a month. You don’t want to know what I said. I was supposed to hit the CONTINUE button and it would have verified my call and this would not have happened. Excuse me - penalize ME because your site screwed up? Where was the continue button? It was not on my screen. And I am going to be penalized.

Oh she is going to make this all better - in 7 to 10 business days (and with my luck it will be sometime in 2012) I am supposed to receive a letter in the mail - U.S. Snail Mail - at which time I need to call and they will walk me through it and “fix it” for me.

Whip-tee-doo. And if I believe that one I bet they have a nice piece of land for me with a very tall statue of a lady holding a book in one hand and a torch in the other that is for sale - cheap!

Time to find a replacement for Paypal………..

Back to tomorrow’s menu…………..

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